DSM
GDPR Compliant | Local Support | Results Driven
Case Studies

Real results for Maltese organisations

Every project starts with one workflow that needs fixing. Here are five examples of what DSM built, and the measurable outcomes.

Hospitality · SMS Campaigns

40% more weekend bookings with automated SMS

A six-location Maltese restaurant group was losing weekend bookings because enquiry replies took hours. DSM built an SMS campaign system that responds to every WhatsApp and web enquiry within seconds, confirms availability, and sends booking reminders automatically.

40%More weekend bookings
3 minAverage reply time
6Locations connected

"The system runs itself. Our managers stopped chasing WhatsApp messages and started running service."

SMS Automation
Tourism · AI Assistants

65% fewer unanswered WhatsApp enquiries at a 4-star hotel

A 120-room hotel in St. Julian's received 80+ WhatsApp enquiries daily — room availability, check-in times, restaurant bookings — but answered fewer than half. DSM deployed an AI assistant connected to their PMS that answers common questions instantly and routes complex ones to reception with full context.

65%Fewer unanswered
24/7Instant replies
80+Daily enquiries handled

"Guests get an answer before they even put their phone down. It changed our front desk entirely."

AI Assistant
Professional Services · Communication Automation

Client follow-up cut from 3 days to instant at a Maltese law firm

A 40-person law firm in Valletta was taking 3 days on average to follow up with new client enquiries — routing through reception, then paralegals, then partners. DSM built an automated triage workflow: enquiries are classified by practice area, assigned to the right team, and acknowledged within 60 seconds.

60sAcknowledgement time
100%Enquiries tracked
5Practice areas routed

"No more sticky notes. Every enquiry has an audit trail and a timer. Our partners love it."

Automation
Retail · Social Media Campaigns

28% more engagement for a Maltese retail chain

A 12-store retail chain was posting sporadically on social media with no calendar, no targeting, and no measurement. DSM took over their social calendar — content creation, scheduling, audience targeting, and weekly reporting — across Facebook, Instagram, and TikTok. Within 90 days, engagement was up 28% and Instagram reach doubled.

+28%Engagement rate
2×Instagram reach
90Days to results

"We finally know what our followers actually respond to. The weekly reports make it easy to show the board."

Social Media
Public Sector · Custom Software

4 legacy systems consolidated into one dashboard

A Maltese government entity was running four separate legacy systems for case management, citizen enquiries, internal reporting, and appointment scheduling — none of which communicated with each other. DSM built a unified dashboard that pulls data from all four, displays real-time status, and lets staff manage everything from one screen.

4→1Systems unified
-60%Admin time per case
GDPRCompliant by design

"We went from four login screens and copy-paste between systems to one screen that just works."

Custom Software

See what DSM can build for your organisation

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